Sunday, November 10, 2019
Unit 4 Business Communication
Verbal communication Verbal communication is when a person communicates with someone in a way that they can hear and understand each other. It can be done in many different ways such as telephone, face to face and meetings. Although verbal communication is the easiest it has its advantages and its disadvantages just like every way of communication. In terms of Tescoââ¬â¢s verbal communication the example are the following: * Customer services * Tannoy system * Meetings * Interaction with customersThe tannoy system is one way of the verbal communication in the Tesco industry they use them a lot for either flinging a lost child in the shop or getting staff to a till immediately this is one of the fastest ways of communication in a Tesco shop. The second way of communication in is meeting the also use them a lot because thatââ¬â¢s one of the most important things in the business, they need to sit and discourse about whatââ¬â¢s happening in the business what they need to do to m ake it better.The biggest and most important communication in Tesco is the verbal interaction with the customers. Written We see written information everywhere on a day to day base around Tesco information is any information written down in words or symbols. This is the one of the easiest ways to communicate with a person and written information can really help the customers that are deaf or hard hearing. * posters * letters * reports * PowerPoint * leaflets Web-based- Web bases information is collection and distributing information through the web or internet.For Tescoââ¬â¢s website web-based information can be used for in informing Competitor and performance for the customers the people that donââ¬â¢t know anything about the website and have an interest for chopping at Tescoââ¬â¢s and the staff within or outside the shop. * Internet * On-Screen On-screen information is any information that I presented on screen such as a presentation for collages by showing lessons, using the computer, this can apply to chats, web-based information, and computer information Multimedia Multimedia is the integration of multiple forms of media. This includes text, graphs, audio, video, etc.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment