'Principles for Implementing Duty of Care in Health Essay\r'

'In my trim I have a obligation of c ar to the young people I work with. This means their health, safety, wellbeing and emotional development is my responsibility. For me to do this I follow comp some(prenominal) policies and procedures and when needed research advice from the appropriate people.\r\nAc3. Explain where to get additional aid and advice about conflicts and dilemmas.\r\nWhile at work for each support I need I first of all will talk to the other member of module I am on shift with. aft(prenominal) that I may call a ripened in the office or the out of hour’s duty passenger car. If problems are still not solved thus for the safety of the young soul I may need to call the police force depending on the situation.\r\n054.3\r\nAc1. Describe how to respond to kicks.\r\nIf a yp wants to gravel a cathexis about anything my first feat would be to try and resolve the issue myself. after that it may need to go higher up to a senior or my autobus, failing that I would assist the yp to fill in a mission form and then hand it to the manager who would then take the appropriate action from thee.\r\nAc2. Explain the main points of agreed procedures for handling unhealthinesss.\r\n• Minor/informal complaints much(prenominal) as a yp complaining about the décor in their bedroom may be dealt with by staff verbally but it still essential be pointed on a complaint form and handed to the operations manager. A record will be made in the complaints log. The complaint will be dealt with in 14 geezerhood and a written response will be given to the complainant regarding the outcome.\r\n• Serious complaints must be written down within two functional days and be fully responded to in writing. The complaint must be handed to the operations manager who then should notify the managing director of keys using a complaint referral form. All drab complaints must be resolved within 35 days.\r\n• All serious/written complaints must be recorded shortly on a complaints form and in the teleph unity exchange complaints file. They will be counted and audited on a periodic basis. The full investigation details will be filed in an individual investigation file.\r\n• The operations manager must ensure all serious complaints are entered onto the weekly complaints report by the nominated office.\r\n• any complaint received externally must be logged in the homes central record and copies of any balance must also be held in the home.\r\n• Copies of any correspondence and the fully completed appendix one must be sent to the complaints administrator at Rawtenstalll office who will ensure the checklist id fully completed.\r\n'