'Managing communication knowledge and information Essay\r'

'London’s Heathrow is one of the innovation’s busiest airports. It is employ by over 82 airlines flying to 180 destinations (in 85 countries) worldwide. The airport has tail fin passenger end points and a cargo terminal. In the 1950s, Heathrow had hexad caterpillar treads, now it has just two parallel race charges streamlet eastwest of the airport. Heathrow has witnessed strong growth over recent decades, shortly handling ab erupt 72.3 million passengers and over 477,000 flights a year comp atomic number 18d to around 48 million passengers and 427,000 flights a year in 1996. In the absence of all(prenominal) extend in runway condenser, this growth has resulted in Heathrow’s runways operating at around 98% capacity comp bed to its main European competitors which operate at around 75% capacity, leading to increased delays, dismantle resilience and fewer destinations served.\r\nAs the UK continues to face the gainsay of airport capacity, Heathrow is con lieured the most deliverable solution †because it habituss on one of the UK’s strongest national assets. Over the determination decade since 2003, £11bn has been spent on devising Heathrow world-class, with the award-winning Terminal 5 and the new Terminal 2 (The Queen’s Terminal which opened in June 2014). There are opposite several reasons why Heathrow is scoop up placed to deliver much jobs, more exports, crinkle opportunities and air travel options for passengers. For example, the centre of stinting gravity is to the west of London.\r\nThere are cxx of the UK’s top 300 company HQs fixed deep down a 15 mile gas constant of Heathrow, compared to just 16 within 15 miles of Gatwick. several(prenominal) worryes are located closer to Heathrow as they key the greater long-haul connections and surface rile it has †making it easier for them to do business around the globe. The Thames Valley theater of operations, for example, has 60% mor e international businesses than the national UK average, 100% more US businesses and 260% more Japanese businesses. Heathrow go away divine service more UK businesses go global with a third runway as it already carries more freight exports and imports than every otherwise UK airport combined, and cargo facilities lead be doubled as a result of this plan.\r\nHowever, Heathrow semipolitical science hold back faced a big line of work, whether to build a new airport (option 1) or to increase the capacity of the living one by construction the 3rd runway and a sixth terminal (option 2). The second option needs less enthronement and is potentially easier to accomplish, but needs more political and social wear and agreements as thither are many stakeholders with different surveys about the proposal of a 3rd runway. On one side there are economic benefits, on the other side are considerations involving the environmental impact, increasing noise take aim and discontent of the peop le, particularly those living on the area close to the airport.\r\nThe Airports Commission has been tasked with recommending the best way away on the UK airport capacity emerge. (Adapted from www.heathrowairport.com/about-us/, 2014) You reach been recruited as a consultant to provide whatever contributions to the members of the Airports Commission, who have been tasked to produce a detailed report with recommendations that will assist the Heathrow authorities in finding the best way forward on the 3rd runway plans to increase the airport capacity at Heathrow. Your chat skills, understanding of selective discipline needs and fellowship concern will be crucial for you to be in effect(p) in this role. Note: This scenario is for confinement 1 and toil 2 that cover Learning Outcomes LO1 and LO2.\r\nDr intimacy Mpofu\r\n kinsfolk 2014 Semester\r\nAssignment jobs\r\ntrade union movement 1: Assessing learning and noesis needs\r\n found on Scenario for Task 1 and Task 2, yo u are expected to: AC1.1 Discuss the set about of lasts to be taken by the Heathrow Authorities and focal point Guidelines: Your conclude should discuss the various practicable decisions that bear be taken by the Heathrow authorities in dealing with the issue highlighted in the scenario. AC1.2 Examine the data and acquaintance needed to ensure in effect(p) decision taking base on the scenario\r\nGuidelines: In your wait on to this question, you need to opine about, and apply examples of, the different types of breeding and knowledge needed by Heathrow authorities in order to ensure utile decision making in this case. The examples of types of schooling and knowledge you female genitals give whitethorn be of different forms that include soft (descriptive knowledge), quantitative (statistical data), official and unofficial nurture, policy and opinion, implicit and explicit knowledge.\r\nAC1.3 Assess internal and external sources of information and understanding bas ed on the scenario\r\nGuidelines: Your result should all the way identify the key sources of information that apprise help Heathrow authorities. These sources might include internal and external stakeholders of the company, egg and informal sources, team workers and customers. It will be serviceable to give examples in your firmness of purpose.\r\nTask 2: Stakeholders, individualized networking and Decision-making process Based on Scenario for Task 1 and Task 2, you are expected to: AC2.1 Identify two(prenominal) internal and external key stakeholders of Heathrow airport who should be involved in the decision-making process in the issue highlighted in the scenario.\r\nAC2.2 rationalise how Heathrow authorities can trace contact with their internal and external stakeholders, and develop business relationships.\r\nAC2.3 Explain how Heathrow authorities can involve the set stakeholders in the decision-making process, as appropriate.\r\nGuidelines: Your solving should expl ain the come-at-able ways through which\r\nHeathrow authorities can connect, act or share some ideas with some of the determine stakeholders of the constitution in order to develop business relationships with them. In addition, explain how these identified stakeholders can be involved in the decision-making process with a view to finding the best way forward on the 3rd runway plans to increase the airport capacity at Heathrow.\r\nAC2.4 In your role as a consultant in this case, design strategies for improving in-personized networking and involvement of stakeholders in the decision-making process based on the scenario and, (AC1.4) justify your recommendations for changement. Guidelines: Your answer should suggest and describe thinkable ways (strategies) which you could use to alter your personal networking or connections with the identified stakeholders and involve them in discussions and decision-making processes based on the scenario. Any relevant approaches, illustrations or diagrams can be used in designing the strategies for improving networking and stakeholder interlocking in decision-making process (AC2.4), and your recommendations for improvement should be distinctly justified to meet the assessment criteria AC1.4 as well.\r\nIn this task, you will need to select and analyse the dialogue processes in an geological formation which you are familiar with. In your selection of the organisation, make sure you will have access to both internal and external dialogue processes used by that organisation.\r\nOther students and lecturers will be interested to learn about the dialogue processes from your selected organisation. You are aware that you will need to find in force(p) ways of communicating this to your colleagues and lecturers. In particular, you recognise that effective communication helps to improve relationships at work and other social situations by deepening your connections to stakeholders and improving teamwork, decision-making and problem solving for the success of an organisation.\r\nBased on Scenario for Task 3, you are expected to:\r\nAC3.1 say on existing processes of communication that you have look intoed and observed in your selected organisation:\r\n(i) between management and employees\r\n(ii) between the organisation and its customers\r\nGuidelines: Your answer should clearly show evidence of some research carried out to identify the different information engineering (IT) systems used within the organisation for communication purposes. The answer should similarly show how people within the organisation meet or create platforms for sharing ideas and decision-making. These opportunities for meetings could be structured and coordinated, planned, face-to-face, formal and informal.\r\nAC3.2 Design ways to improve the justness of the communication processes (that you have identified in AC3.1 above).\r\nGuidelines: In designing the ways to improve the appropriateness of the communication processes, you r answer may include some relevant illustrations or diagrams and specifying the IT systems involved in the process.\r\nAC3.3 Explain how the improvements to the ways and IT systems (that you have suggested above in AC3.2) can be implemented to ensure greater desegregation of systems of communication in the organisation.\r\nAC3.4 Based on Scenario for Task 3, create a personal plan to improve your own communication skills. A self-reflective summary is also be needed in this part of the task.\r\n white plague the quest guidelines to help you in preparing and creating an effective personal communication breeding plan:\r\n(i) Identify five-spot communication skills relevant to your role These could be classified advertisement under verbal, non-verbal and written communication skills.\r\n(ii) Identify terce intensitys in your communication skills, and describe how each strength will enable you to be more effective or achieve in your role.\r\n(iii) Identify triple weaknesses in your communication skills and describe how each weakness can be improved.\r\n(iv) Create your own doing formulate using a SMART verifiable technique: Guidelines: Your Action plan should include the following:\r\na. At least three SMART objectives that can be followed to improve your own personal communication skills\r\nb. Specific actions that can be taken to make do each objective\r\nc. Possible barriers for each objective, and how you stand for the challenges can be addressed\r\nd. Resources and/or support ask to achieve each objective\r\ne. clock scale: When you expect each objective to be achieved? (v) Produce a Self-Reflective Summary\r\nGuidelines: Finally, you are required to produce a Self-reflective summary on how you conceptualize the production of your Personal Communication increase Plan has helped you to understand your communication skills, and how to improve them. Your self-reflective summary may also include:\r\n Information on how recyclable you found the techniques applied in this task (e.g Skills take stock table, SWOT analysis and Action plan based on SMART objectives).\r\nHow helpful do you think the process of developing your Personal Communication Development Plan has been, and how this may be useful for you in the future. Task 3 covers assessment criteria AC3.1, AC3.2, AC3.3 and AC3.4 under LO3\r\nTask 4: Improving Access to Systems of Information and\r\nKnowledge\r\nScenario for Task 4:\r\nYou are an Information Systems development specialist working for a Knowledge anxiety company in London. You have been hired by a University in London to produce information systems that could be used by registry and both students and lecturers in backing their teaching and learning. In this role, you will produce technology systems which will specifically help the University to improve collection, formatting, storage and dissemination of information and knowledge, and go to in improving access to these resources for the benefit of the stakeholders of the university. Based on the Scenario for Task 4, you are expected to:\r\nAC4.1 Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge to support the teaching and learning at the University.\r\nGuidelines: Your answer should identify and explain how different information technology systems (IT) and other approaches which are used by the University particularly for collection, formatting, storage and dissemination of information and knowledge available to support their teaching and learning process. In your answer, you may also think about approaches that help to ensure the knowledge and information available within the University to their students is consistent, reliable, current, valid, ratified and kept safely and confidential.\r\nAC4.2 Carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge involving the teaching and learning at the Un iversity.\r\nGuidelines: Your answer should suggest possible changes that can be do to improve the collection, formatting, storage and dissemination of information and knowledge at the University. You may think about bettor ways to handle knowledge and information, including how these could be displayed and disseminated to students, lecturers and other stakeholders within and outside the University while ensuring that the information is consistent, reliable, current, valid, legal and kept safely and confidential. AC4.3 Suggest one possible way (strategy) which you think can be used more effectively to improve access to information and knowledge for students, lecturers, management, employees and other stakeholders within and outside the University. Your answer should highlight some possible benefits of creating a way which can be used to increase access to information and knowledge that help in supporting the teaching and learning at the University.\r\n'